Why did my cashback disappear from my account?

We apologize for any confusion or inconvenience caused by your cashback disappearing from your account. There could be a few reasons why this has happened, but we're committed to investigating and resolving the issue as soon as possible.

One possibility is that the merchant has canceled or refunded the purchase that generated the cashback. In such cases, the cashback would show "Declined" in your transaction history and would be removed from your account since it is no longer applicable.

Another possibility is that there was an error in tracking the purchase, which caused the cashback to be mistakenly credited to your account. In such cases, we may need to adjust your cashback balance to reflect the correct amount.

Please reach out to our customer support team at support@bestprice.com with your purchase details, and our savings officers will be in touch shortly! Our dedicated team is always ready to assist you and resolve any issues with Cashback.